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PRIVACY POLICY

Leading Across Boundaries (L.A.B.) Method is committed to accord the due level of care to the privacy and confidentiality of the personal data of our customers, prospects, vendors, suppliers, partners, and all others who come into contact with our company and related companies, across all of our business operations, including those seeking employment with us.

We are dedicated to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data provided to us.

 

1. Application of this Privacy Policy

This Privacy Policy applies to L.A.B. Method, LLC. and outlines how we handle personal data in connection with our services, including our L.A.B. Method app and our website https://www.lab-method.com/ (collectively, the “Sites”).

Where you have accessed and used our Sites and any services we offer via the Sites, you agree to be bound by this Privacy Policy in respect of the personal data collected about you via our Sites. You will be required to read and accept this Privacy Policy when signing up for an account.

 

2. Purpose of Collection

Generally, we collect personal data for purposes relating to the services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:

  • Responding to your enquiries regarding training courses, and any other services we offer (including via email and when you visit our website and reach out to us via our “Contact Us” online form);

  • Creating user accounts to provide access to our Sites;

  • Receiving and responding to feedback;

  • Processing requests, orders and administering accounts;

  • Providing customer support including account servicing (e.g., class confirmation, reminders, postponements, cancellations etc);

  • Communication with you in relation to products and services we provide which are relevant to your existing relationship with us;

  • Offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners;

  • Course & product updates and upgrades;

  • Surveys;

  • Meeting regulatory and legal obligations; and

  • Applications for employment.

 

3. Personal Data We May Collect

For these purposes, the types of personal data we may collect include:

  • Your contact information and personal details for the purposes of providing our services (e.g., name, identification number(s), address, phone number, email address, gender, date of birth, country of birth, country of residence, citizenship, nationality, race / ethnicity); and

  • Personal and professional details contained in curriculum vitae, when applying for a job.

 

We will not collect more personal data than is necessary for the stated purpose.  We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.

We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.

 

4. Lawful Basis for Collecting, Using or Disclosing Your Personal Data

Where possible, before we collect, use or disclose your personal data from you we will notify you of the purpose for doing so and secure the relevant consent from you. This may take place in a number of ways, such as when you visit our Sites, give us a written order, or ask us to provide a product or service over the telephone or internet.

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Our Sites may also offer interactive facilities, such as a customer enquiry form where personal data may be collected. In addition, we may obtain personal data from third parties such as our partners and/or regulatory bodies.

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Regardless of who provides personal data to us, it will always be handled by us in accordance with this Privacy Policy and the applicable law.

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If you would like to contact us on behalf of another individual (and you provide that individual’s personal data to us), you must ensure that you have obtained this individual’s consent to provide the relevant and accurate information to us through you.  As an example, an account representative may provide us with personal data to facilitate setting up new users of our training programs on our Sites. As account representatives are independent parties, we have no control over their privacy practices.  Please review the privacy policies of such account representatives to understand their practices and approach the account representatives directly with any questions or concerns.

 

When applicable, we may rely on other legal bases to the need for consent for the collection, use or disclosure of your personal data. For instance:

  • We may use your personal information for our legitimate interests to provide our services and to improve our services. We may use technical information and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law. 

  • We may use your personal information as necessary to comply with our legal obligations.

  • Evaluative purposes (e.g., determining the suitability of a job applicant for the job applied for); and the purpose of managing or terminating an employment relationship.

 

5. Disclosing and Sharing Your Personal Data

In providing you with a product or service, we may sometimes need to disclose your personal data to others. It is generally not our policy to disclose your personal data to external organisations unless we have your consent and/or are required to disclose your personal data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:

  • Programme partners, other companies or individuals, including legal counsel, employment agencies, information technology service providers (e.g., third party platforms), and consultants, who assist us in providing services or who perform functions on our behalf (e.g., mailing houses of letters or printers for our marketing materials) who are contract-bound to comply with our Privacy Policy and local data privacy laws.

  • Relevant authorities or law enforcement agencies, when required to do so by law.

 

These external organisations are not authorised by us to use your personal data for anything other than the purpose(s) for which we supplied that data to them or as required by law. Some of our information technology service providers may be located overseas (including cloud services) and, as a result, personal data collected and held by us may be transferred overseas. In the event that your personal data needs to be transferred to another country or outside of the United States, we will as far as possible ensure that the standard of data protection in the recipient country is comparable.  If this is not so, we will endeavour to enter into a contractual agreement with the receiving party to accord similar levels of data protection as those in the United States.

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Unless otherwise required or permitted by law, we will only disclose your personal data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisations to whom we have disclosed your information are also legally bound to protect the privacy of your personal data.

 

6. Data Retention

We will retain your personal data for a reasonable period for the purposes, or as required by law. When there is no longer any business or legal purpose, we will dispose of or destroy documents containing your personal data in a proper and secure manner when the retention limit is reached.

 

7. Data Security

Security of personal data is important to us, and we take all reasonable precautions to protect personal data from misuse, loss, unauthorized access, modification or disclosure.

Some of the ways we protect personal data include:

  • External and internal premises security;

  • Restricting access to personal data only to staff who need it to perform their day-to-day functions;

  • Maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as encryption, secure network protocols, requiring identifiers and passwords, firewalls and anti-virus software; and

  • Maintaining physical security over paper records.

 

Unfortunately, regardless of the reasonable precautions taken in order to keep your data and information secure, no measures can be guaranteed to provide complete security.  Therefore, we cannot guarantee the security of your personal information and we are not responsible for processes and networks that we do not control.  By using our services and Sites, you assume the risk and consequences of security breaches. 

 

8. Cookies: Privacy and Our Websites

We use cookies to collect information about your online activity on our website.  A cookie is a small text file created by the website that is stored in your computer to provide a way for the website to recognise you and keep track of your preferences.  The cookie makes it convenient for you such that you do not have to type the same information again when you revisit the website or in filling electronic forms.  Most cookies we use are “session cookies”, which will be deleted automatically from the hard disk of your computer at the end of the session.

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The type of personal data we collect on our website depends on how you make use of the site. When you visit our websites, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer).

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You may choose to disable the use of cookies by turning off this feature in your web browser, however your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.

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When visiting our Sites, you will not be required to provide us with any personal data unless you request information about our product or service, or respond to a contest or promotion, or provide feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.

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The personal data and information provided may also be retained for product planning purposes, and we may use your personal data to contact you for direct marketing purposes where your consent was given.

 

9.Third Party Sites

Our Sites may contain links to other sites (e.g., websites, platforms, and apps) which are owned or operated by third parties independent of L.A.B. Method, LLC. including our service providers. Those sites should contain their own privacy statements, and their owners or operators are responsible for informing you about their security and privacy practices. L.A.B. Method, LLC. will not be responsible for the privacy policies and practices of other sites even if you access them using links from our sites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our Sites from a third-party site, L.A.B. Method, LLC. will not be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

 

10. Direct Marketing

From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform you about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.

 

We will not disclose your personal data to external organisations outside L.A.B. Method, LLC. for the purpose of allowing them to directly market their products and services unless expressly authorised by you.

 

11. Withdrawal Of Consent

Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to two (2) weeks, upon receipt of your request, for the change to take effect. For email marketing, you may click the unsubscribe button to unsubscribe from our mailing lists. This change will take effect immediately.

 

12. Ensuring Personal Data is Up-To-Date

We rely on the personal data we hold in conducting our business. Therefore, it is very important that the personal data we hold is accurate, complete and up-to-date.

We will do our best to ensure that the personal data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that, from time to time, we will ask you to tell us if there are any changes to your personal data. If you find that the personal data we hold about you is incorrect, please contact us immediately and we will correct it.

 

13. Access To Personal Data by Individuals

To find out how we have been using or disclosing your personal data over the past year, you can submit a formal written request to our Data Protection Officer (DPO) (details below).

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Before we fulfill your request, we may need to verify your identity by checking your legal identification document.  We will do our best to respond to your request as soon as possible, or within 30 days from the date we receive your request.  If we are unable to respond within 30 days, we will give you an update on how much more time we may need. An administrative fee will be charged to you to cover the reasonable cost of retrieving the information and supplying it to you.

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Access to personal data may be refused in a number of circumstances, such as where the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.

 

If you find that the personal data we hold about you is inaccurate, incomplete, misleading or not up-to-date, you may ask for a correction to be made. Where a correction is reasonable, we will correct the data as soon as possible, or within 30 days from the date we receive your request.

 

14. If You Send Us an Email

If you send us an email containing your personal data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes.

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Although we take steps to protect personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your personal data to us in this manner you may prefer to suggest another means (by contacting us at the details below).

 

15. Right To Amend Our Online Privacy Policy

We reserve the right to amend this Privacy Policy at any time. If we make any changes to this Privacy Policy and the way in which we use your personal data, we will post these changes on our websites and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.

 

16. Users Outside of the United States

(a) If you are located in the European Union, the United Kingdom, or another jurisdiction that has adopted laws substantially similar to the General Data Protection Regulation, your privacy rights include the following: 

  1. The right to be informed about our collection and use of your Personal Data. This Privacy Policy explains how we use and share your information, but you can always contact us to find out more or to ask any questions using the details in “Contact Us”.

  2. The right to access the Personal Data we hold about you.  Please see Section 13 “Access To Personal Data by Individuals”, which will tell you how to do this. Please contact us using the details in “Contact Us” to find out more.

  3. The right to have your Personal Data rectified if any of your Personal Data held by us is inaccurate or incomplete.  Please see Section 13 “Access To Personal Data by Individuals”, which will tell you how to do this. Please contact us using the details in Section 18 “Contact Us” to find out more.

  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please see Section 11 “Withdrawal of Consent”, which will provide tell you how to do this. Please contact us using the details in Section 18 “Contact Us” to find out more.

  5. The right to restrict (i.e. prevent) the processing of your personal data.

  6. The right to object to us using your personal data for a particular purpose or purposes.  You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal and contractual obligations. Some non-marketing communications are not subject to a general opt-out, such as communications about transactions and disclosures to comply with legal requirements.

  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.  Please contact us using the details in Section 18 “Contact Us” to find out more.

  8. Rights relating to automated decision-making and profiling. We do not use your Personal Data in this way.

  9. Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to the European Privacy regulation, you have the right to lodge a complaint with a supervisory authority in the member state of your habitual residence, place of work, or place of the alleged infringement.

 

17. Users Outside of the United States

Our services and Sites are controlled and operated from within the United States. If you are an individual from the European Union, Canada, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.

 

18. Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of our DPO, Mr. B. Jay Clark):

Email Address: jay@lab-method.com

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When contacting us, please include the following details:

  • Your full name and contact information; and

  • Brief description of your query.

Your queries are important to us and we will take the relevant steps to address them confidentially and within a reasonable time.

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